Exchange & Returns
You can cancel your order before it is shipped. After the item has been shipped, you can request a return, Refund or exchange according to Gmarket's Returns and Exchanges policy below.
Delivery within Korea
You can apply for a return or exchange from after the item has been delivered within within 7 days of arrival by clicking the return/exchange button at the 'My . Page Gmarket'.
Return & Exchanges may not be accepted in the following cases:
- 1) The item has been damaged/defective by the customer. (except for the package of clothes being opened to check the goods)
- 2) The value of the item has decreased significantly due to customer usage/consumption. (igHow to seal goods)
- 3) The value of the item has dropped significantly due to its time-sensitive nature and cannot be resold.
- 4) Irrevocable liability to the seller due to customization or sole production of items.
To register for Korean domestic exchange or return, You will bear the cost of shipping and delivery (items with domestic delivery benefit Korea for free: delivery charges for round trips) unless the seller is responsible for the deviation or defective item.
International Delivery (shipping outside of Korea)
Once the item has been shipped overseas for international delivery, Returns will not be accepted unless the item you received is a difference or error.
Defective items & other things
- If you receive a defective item, you can contact the seller directly if you can speak korean. If not, you can immediately contact our Customer Service Center accompanied by pictures of the defective product, invoice and shipping box, all necessary to discuss with seller. Middle CS center will assist you to communicate with the seller.
- Gmarket will not be responsible for any defect in the item caused by the seller caused and will not compensate the seller.
- In the case of minors under the age of 19 purchasing items without consent the will of their legal representative, they can cancel the purchase.
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